Profile
A sample account. Nothing here is real, so type whatever you like.
Try it
Play the customer here. Someone signed in to the Bona agent console plays support.
- Start. Click Share screen with support in the corner, then Allow. On a site set to Assistant first, the corner shows the Bona dot instead: open it and chat with the AI or a person, depending on the site's routing. When they ask to see your screen, click Allow.
- Masking. Type in the profile fields above and the agent sees each change live. Card fields arrive as dots, and the balance is a blacked-out box.
- Pointing and control. The agent's laser and drawings show on this page. Control needs a second Allow and ends when you click Stop control.
- Pages. Follow the Billing link: the session comes along without asking again.
- Support codes. In the chat, I'm on a call with support shows a 6-digit code for the agent to enter.
By default this page uses the demo site, which offers sharing
only. Add ?site=your-site-id to the address to use your own site (this domain
must be one of its allowed domains).
Payment method
Card fields are masked on this device before anything is shared, so
the agent sees dots, never digits. Bona finds them from
autocomplete="cc-…", with no extra markup.
Account balance
Marked data-cobrowse-redact, so the agent sees a dark
"Hidden" box. The amount never leaves this device.
Notifications
Flip a switch while sharing and the agent sees it change.
Actions
If the site lets the AI suggest actions, ask it to press one of these. It suggests one step at a time, and nothing happens until you click Do it. It never makes payments, touches protected fields or leaves this site. In this demo the buttons do nothing.